frequently asked questions
General
You can browse our website, add items to your cart, and proceed to checkout to place your order securely.
We accept major credit/debit cards, PayPal, and e-vouchers for online purchases. Payment is processed securely using DigiCert® SSL encryption.
Returns & Refunds
You may return unused/unworn products within 14 days of receipt for a refund or exchange. Monogrammed and face-covering products cannot be returned due to their nature.
Use the “Returns Form” included in your original order. Package the item securely and send it back to the returns address:
Mason Pharmacy
1255 Castle Hill Avenue, Bronx, NY 10462-4813.
Refunds are processed within 14 days of receiving the returned product or evidence that the product has been shipped back to us.
Shipping
Shipping rates vary depending on the destination and product type. We aim to deliver within the timeframes specified in our shipping policy, barring external delays.
No, We do not Ship internationally. We need to check for the conditions of Free Shipping (What client mentioned was within 50 miles radius, we can ship for free).
Exchanges
Refunds are processed within 14 days of receiving the returned product or evidence that the product has been shipped back to us.Like-for-like exchanges or those of higher monetary value are allowed at our store located at 1255 Castle Hill Avenue, Bronx, NY, with proof of purchase. Exchanges for online orders depend on stock availability.
Interiors Items
Interiors items must be returned in the same condition as purchased within 14 days of collection. Returns must be coordinated through our Interiors team at masonpharmacy@gmail.com.
Order Issues
If your product is faulty or not as described, please contact our customer service team immediately. We will arrange for a return, and you’ll receive a full refund or replacement, including applicable shipping costs.