Returns & Replacements
We will refund or exchange (where stock is available) any unworn/unused products at any time during the period from our despatch confirmation to the end of 14 days after the day on which you receive the products. In the case of Interiors items, we will refund any item returned to us in the same condition as stated at the time of purchase within 14 days of the date of collection from us. You must notify us of your intention to return the item within 14 days of collection, and coordinate the safe return of the item to our premises with our Interiors team ( email@example.com ). You remain responsible for the item until it has been safely received by us at our premises. Please note customised orders cannot be returned. Please refer to our Interiors Shipping Policy.
This does not affect your statutory rights.
Your Right to Cancel
If you cancel your order from us within this period by returning the products, we will refund you the price you paid for the products provided they are in their original condition.
However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the returned products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
Except in the case of Interior items, we will also refund any delivery costs you have paid, although (as permitted by law) the maximum refund will be the costs of delivery by the least expensive delivery method we offer, provided that this is a common and generally acceptable method. Interior items are only available for collection from us, so you remain responsible for the cost of returning the item to us, including any costs for shipping, packaging, insurance, duties and taxes.
We will make any refunds due to you as soon as possible after you have cancelled your order, and in any event within the timescales indicated below:
if you have received the product and we have not offered to collect it from you, within 14 days after the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us;
if you have not received the product or you have received it and we have offered to collect it from you, within 14 days after you inform us of your decision to cancel your order.
If a Product has been delivered to you before you decide to cancel your order, you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel your order. Information about how to return products is set out below. If we have offered to collect the product from you, we will collect the products from the address to which they were delivered and we will contact you to arrange a suitable time for collection.
If you have returned the products (excluding Interiors items) to us because they are faulty or mis-described, we will refund the price of the products in full, together with any applicable delivery charges. If you have returned an Interior item to us because at the time of collection the item was not in the same condition as stated at the time of purchase, we will refund the price of the item in full, however collection and return costs remain your responsibility. As a consumer, you have legal rights in relation to products that are faulty or not as described, and these legal rights are not affected by your right of return and refund in these terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
Due to the nature of monogrammed products, returns, changes or cancellations are not accepted once an order has been placed. This does not affect your statutory rights. Payment will be taken at the time you submit your order.
For any further queries please contact our Customer Services who will be happy to assist.
Any refunds must be made through the website, following the returns procedure documented on the “Returns Form” supplied inside your original order, except for Interiors items where refunds need to be arranged through our Interiors team ( firstname.lastname@example.org ). Any refund will be made in the same way as your original payment method.
Products ordered through our website or over the telephone can only be returned for a refund using these procedures.
Like-for-like exchanges or exchanges of a higher monetary value (where additional payment is required) can be processed at a 1255 Castle Hill Avenue,Bronx, NY 10462-4813 shop at the manager’s discretion as long as adequate proof of purchase is provided.
We always aim to honour an exchange during the exchange period above. If the product you require is out of stock we will contact you and give you a choice of an alternative product or issue you with a refund. We recommend you contact us ahead of time to reserve a product required for an exchange. If the item you require is of a higher value we will contact you to take the additional payment. Except for Interiors items, we will ship the replacement product to your original delivery address, which shall be at our cost if the original product was defective.
Return of Products
Please note, this returns section does not apply to Interiors items. Please refer to our Interiors Shipping Policy.
You must return the products to us. Please try to return products in or with their original packaging with all their labels intact. The date your products were despatched by us will be detailed in the despatch confirmation email sent to your nominated email address that we sent you.
Please note that you are responsible for the products while they are in your possession. We recommend that you wrap your products safely and securely to avoid damage in transit back to us. You will need to include your completed "Returns Form", peel off the supplied return address sticker and send your package back to “Mason Pharmacy” to the applicable returns address listed below:
1255 Castle Hill Avenue,
Bronx, NY 10462-4813
Mason Pharmacy uses DigiCert® SSL Web Server Certificates with EV that enables the most visible security indicator: the green address bar in high-security browsers, assuring you that the Mason Pharmacy site is secure and your identity has been authenticated to the industry’s highest standard. When you see the green address bar and the DigiCert® Trusted Site Seal, you can be confident to proceed and complete your transaction.
When you shop with us or communicate your personal details to our payment system that then talks to our merchant provider, SSL allows all personal information, such as your credit card number, to be encrypted as it travels from one designated place to the next. Once received, the information is unencrypted and processed in the same way as a credit card transaction placed via the telephone. At no time is your credit card number stored on our website or in our online database.
Modern Slavery Statement
At Mason Pharmacy we are absolutely committed to preventing slavery and human trafficking in our corporate activities, and to ensuring that our supply chains are free from slavery and human trafficking. You can read our full Modern Slavery Statement here.
Limitation of Liability
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not in any way exclude or limit our liability for, death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession), any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples) and defective products under the Consumer Protection Act 1987.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations caused by any act or event beyond our reasonable control (including without limitation, flood, drought, earthquake or other natural disaster, fire, explosion or accident, labour or trade disputes or strikes, non-performance by suppliers or subcontractors or interruption or failure of a utility service). We will contact you as soon as reasonably possible to notify you if any of our obligations will be suspended or delayed, and please refer to the Delivery section above.
Complaints Procedure and Notices
If you are not satisfied with the level of service you receive, please do let us know by contacting us as below. If you are still dissatisfied with our response, then please write to us at:
Mason Pharmacy : email@example.com
Any notice, which we are required to give to you regarding the services, may be sent by e-mail or first class-post to the address provided by you during your order process or your address you have registered with us from time to time.
Unless otherwise explicitly stated, notices to us must be sent by registered mail or by email to the address above.
Notices sent by e-mail are deemed to be received 24 hours after an e-mail is sent unless we receive a notification that the e-mail address is invalid. Registered mail and first class-post will be deemed received 3 days following the date of mailing.
These terms sets out the entire understanding and agreement between you and us in relation to your purchase of products from us. No other person shall have any right to enforce these terms.
Nothing in these terms shall create or imply any agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between you and us. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of the provisions to which they relate.
If any provision in these terms is held to be invalid or unenforceable, such provision shall be struck out and the rest of the terms shall remain in full force and effect.
You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
Our failure to act with respect to a breach by you or others shall not be considered as a waiver of our right to act with respect to subsequent or similar breaches.
These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with English law and you agree that the English courts will have exclusive jurisdiction for any dispute under this agreement.
Online Returns & Exchanges
If you have changed your mind or are not fully happy with the goods in your Mason Pharmacy order, you will then be entitled to a refund or an exchange (where stock is available) within 14 days of receiving your order. Please ensure the items are in their original condition and haven’t been washed, worn or damaged.
Due to the nature of monogrammed items, returns, changes or cancellations are not accepted once an order has been placed.
As our face coverings are designed to be worn against the face and mouth, returns or exchanges are not accepted once an order has been received for reasons of hygiene and safety.
For Interiors, please visit Interior Shipping & Returns for full details of our policy for these products.